Support & FAQ

Cosmic Horizon requires iOS 18 or later and runs on iPhone and iPad in landscape orientation only. It is not available for Mac or Apple Vision Pro.

The universe map and cross-scale flight need a wide field of view. Landscape gives the scale readout, target information and controls enough room. Please rotate your device to landscape.

The free version is centered on the Sun and lets you zoom from the Solar System all the way to the observable universe. Pinch, the scale slider, dragging and returning home are never restricted. You can also open the Milky Way preset scene.

Premium lets you fly to any object and unlocks all preset scenes. It is a one-time purchase with no subscription and no further in-app purchases. The current price is shown on the App Store.

Tap Restore Purchases on the Premium screen or in Settings, then sign in with the Apple Account used for the purchase. If it still does not restore, email us with the purchase date and App Store order number.

Favorites sync through your own iCloud account. Make sure the device is signed in to iCloud and iCloud access is enabled for Cosmic Horizon. Favorites are stored in your private iCloud database and are not accessible to the developer.

Use Settings → Feedback in the app. The email includes the app version, system version and device model automatically. You can also email support@docuspeed.ai and include:

• Device model and iOS version;
• Cosmic Horizon version;
• What you were doing when the issue occurred;
• A screenshot or screen recording, if possible.